FAQ

Have questions? We’ve got answers.

How do I find the library?

Click the map to get directions from your location.

How do I get a library card?

How do I reserve a room?

The library has three meeting rooms available for use by organizations of a civic, cultural, or educational character, but not for social gatherings, money-raising events (except for those benefiting the Library Foundation) or commercial purposes. Click here for entire Meeting Room Policy.

Oscar C. Hirsch Room

This meeting room accommodates up to 75 chairs or 20 tables. Projection capability and accessible to community kitchen.

Geraldine F. Hirsch Room

This meeting room accommodates up to 50 chairs or 10 tables. Projection capability and accessible to community kitchen.

Penzel Conference Room

This meeting room accommodates up to 15 people. Projection capability and accessible to community kitchen.

To request a reservation, click here to fill out an application.

Please note: No reservation is approved until confirmed by the library’s Administrative Assistant.

Can I use the computers to get online?

Nature of the Internet

The Cape Girardeau Public Library has no control of the Internet and its resources. We therefore assume no responsibility for the quality, accuracy or timeliness of any information obtained from the Internet. Please be aware that the Internet contains material that may be of a controversial nature to some users.

Staff Assistance

Library staff will help with searching techniques and resources.

Patron Use

Internet terminals are available to in-house library users during normal business hours. With the exception of visiting travelers, all users must apply for a library card with a picture ID and a proof of address. (Non-residents of the Library District may purchase a library card for full service or obtain a free Internet Only card.) Anyone with $5 or more on their record will be denied access to the Internet terminals. Visiting travelers who request access may obtain a guest pass by showing a photo I. D. In the Youth Services and Teen areas, priority will always be given to youth and teens. Children ages 6 and under must have an adult with them at all times at any library computer station.

Time Limits

Internet terminals are available on a first-come, first-serve basis and may not be reserved ahead of time. Internet use is limited to a maximum of 3 hours per day. If all computers are in use and users are waiting for a terminal, the time limit for computer use may be reduced to 30 minutes per session.

Printing

Internet terminals are on-line with printers for patron use. Black and white prints are $.15 each, payable at the print stations before the prints are released. Patrons using the printer are responsible for paying for all the pages they print. Those wanting to print documents should use the print preview first in order to print only the pages desired.

Downloading

Patrons may not download personal software to library equipment. The Library is not responsible for any loss or damage to personal media when downloading nor for any viruses that may be downloaded with software on the Internet. Blank CD-R’s are available for purchase at the Adult Information desk for $.50 each and flash drives for $8.00.

E-mail

The library does not offer electronic mail accounts. Patrons may download their e-mail if they know the Internet address of their private accounts.

Ethical Use

Internet computers may not be used for illegal purposes. Unacceptable uses include, but are not limited to: harassment of other users; libeling or slandering other users; destruction of or damage to equipment, software, or data belonging to the library or other users; disruption or unauthorized monitoring of electronic communications; unauthorized copying of copyright-protected material; or displaying/viewing images or materials which my reasonably be construed as obscene under MO law (Sec 573.010). Any abuse of this policy by a library user under the age of 18, the library staff will notify the user’s parent or guardian.

Internet Access Policy

It is the policy of the Cape Girardeau Public Library to provide resources including Internet access equally to all library users. However, in order to comply with the Children’s Internet Protection Act, all computer stations are equipped with filtering software. If requested by an Internet user age 18 or older, library staff will turn off the filter. Staff may take measures to insure that other patrons will not inadvertently view inappropriate images. Software filters are not 100% effective, therefore parents and guardians, not library staff, are responsible for all information that their children select, access and/or submit. Parents are advised to supervise their children’s Internet sessions.

In accordance with the Neighborhood Children’s Internet Protection Act, minors may not access inappropriate matter on the Internet. The library also cautions minors that electronic mail, chat rooms and other forms of direct electronic communications are not safe or secure. Minors should never disclose, use, or disseminate personal identification information.

Inappropriate Images

In light of the above statements, the Cape Girardeau Public Library assumes the responsibility for maintaining a neutral environment in the public service areas. We therefore ask patrons to be aware that terminals are in public locations and can be readily viewed by other patrons in the library. The library recognizes that although certain material may not be offensive to some, the staff does reserve the right to ask a patron not to access a site that displays prurient material that may be offensive to other library users. The first notice will be documented in the user’s record. A second notice will result in loss of library computer privileges for one month. A third notice will result in loss of computer privileges for 6 months. A fourth notice will result in computer privileges revoked indefinitely and only reinstated after successfully petitioning the Library Director.

Approved by The Board of Trustees on September 23, 1999, Revised October 25,2001, Revised July 25, 2002; Revised July 29, 2004. Revised November 18, 2004. Revised February 24, 2005. Revised 9/24/09. Revised April 26, 2012. Revised April 25, 2013. Revised August 7, 2014.

What can I donate?

The Cape Girardeau Public Library accepts donations of books, CDs, audio cassettes, VHS videos, DVDs and magazines that are in good condition. Gift materials will be added only if they meet the same standards required of purchased materials. Items not meeting those standards, those that are out-of-date, unneeded duplicates of items already owned, or those in a format unsuitable for library use, may be given to other organizations, sold at the Friends Foundation’s Book Sales, exchanged, or recycled. Proceeds from Friends sales are used to purchase needed items. Donations may be brought to the User Services or Information desks.

We DO NOT accept:

– books that are mildewed or moldy
– newspapers or catalogs
– textbooks
– outdated encyclopedias

Many people ask about receipts for tax purposes. The library will issue a receipt for the number of items donated, but cannot assign a monetary value to donations.

How do I join the Friends of the Library?

Simply fill out this form.

How do I reserve materials?

Click on the “My Account” link on the lefthand side of the library’s website and enter your library card number and pin number. To renew items, on the “Account Overview” page, click on the “Items Out” link. Check the boxes of the items you would like to renew and click on the “renew” box. If an item cannot be renewed, a message will appear in red type. Any items that do renew will show a new due date. To reserve an item, click on the gray “search” box at the top of the page. On the item record page, click on “Request Item” on lower right hand side of the page. Items whose status is “Checked in” may not be reserved.

How do I suggest a title?

We love new items! Please place your request here. Until it comes in, browse our catalog!

Do you have notary services?

Yes! Notary services are $1 per notary signature; while appointments are not required, we do highly recommend calling before you come in to make sure one of our notaries is working.

Do you offer test proctoring?

At this time, we do not offer test proctoring services.

Cape Girardeau Public Library

Our mission is to be the community's first choice for information gathering experiences through social interaction, programming, technology and the written word for all ages. Come visit us today and follow us on Facebook and Twitter to stay in the know.

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